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I recently happened upon a public opinion poll from the Pew Research Center that explored a topic that I’ve been curious about for some time. In this age of Facebook, Twitter, blogs, text messaging, and e-mail, how are Americans staying informed about what’s going on in the world closest to them – their neighborhoods, their communities? To what extent has “tech” entered this arena, and to what extent are Americans staying abreast of events the old-fashioned way, by talking face-to-face?
According to those surveyed, at some point in 2009…
[Note: Emphasis added. Because survey participants could respond affirmatively to more than one option, the sum of percentages is > 100%.]
One of the take-away messages from this report is that while high-tech communication modes have a place in how Americans stay connected to one another and to their community, use of these modes does not (yet) surpass good ol’ fashioned discussions over the backyard fence or across porches. If one’s marketing objective is to mobilize grassroots support, to build local awareness of an issue, or to mobilize a community to action, these data seem to suggest the best kind of “word-of-mouth” tactic may be the original kind – by encouraging people to literally talk with one another.
[Survey methods note: The survey was conducted via telephone (either landline or cellphone) with a random sample of 2,258 American adults. The full report can be downloaded here.]