The Strategy Team, Ltd.
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Columbus, OH 43214
Opinion Polling and Elections – Today and Into 2012
It has been an exciting election year in Ohio! Issue 2 garnered national attention, as voters had the chance to repeal Senate Bill 5, which, among other provisions, eliminated collective bargaining rights for all public sector workers. Senate Bill 5 ignited a movement that organized protests at the Statehouse in the spring, collected almost a million petition signatures to get the issue on the ballot, and resulted in the largest voter turnout in an off-year in two decades ultimately overturning the bill by a 61-39 margin. What does this defeat mean for politicians in Ohio, specifically Governor John Kasich who championed the bill, and for potential Republican presidential candidates, and thus President Obama in 2012? A recent public opinion poll conducted among 2011 Ohio voters provides some clues.
The news is not good for Republicans. An opinion poll conducted by the Democratic firm Hart Research Associates offers insight into who voted against Issue 2, as well as how voters perceive Governor Kasich and potential GOP Presidential candidates. As expected, Democrats voted overwhelmingly against Issue 2 (94% voted no), but 57% of independents and 30% of Republicans voted no as well. Responses to additional questions reveal that Kasich’s approval rating among those who voted for him in 2010, but voted against Issue two, is a dismal 28%. In the GOP Presidential arena, 49% said they would be less likely to support Mitt Romney, and 51% said they would be less likely to support Rick Perry after hearing that both Romney and Perry strongly supported Issue 2, (these percentages rise to 73% and 78%, respectively, among only those who voted against Issue 2).
However, all is not lost for the GOP. A somewhat less publicized outcome of this election was the passage of Issue 3, an amendment to the Ohio constitution championed by conservatives. The amendment is intended to exempt Ohioans from any “individual mandates” to purchase healthcare, part of the Affordable Care Act (ACA) passed by the Democratic Congress and considered a significant achievement of President Obama’s administration. The language of the amendment has been criticized by progressives as being dangerously vague, and the vote is viewed by many as symbolic because the legality of the ACA will be decided by federal courts, very likely the Supreme Court. Nonetheless, Issue 3 passed by a whopping margin: 66 to 34.
As it stand in Ohio today, a majority of voters favored one cause championed by Democrats, and another championed by Republicans. Surely, public opinion polls in the coming months will attempt to uncover what issues are most important to voters and how these attitudes and emotions relate to their voting intentions. When conducted properly, opinion polls can predict voters’ actions quite accurately, as well as determine what messages are most persuasive, and thus are a valuable tool for political candidates and organizations. Today both parties appear to have opportunities, and it will be up to them to harness the key issues in ways that will successfully win over voters. And at least in Presidential elections… “as Ohio goes, so goes the nation.”
Polling, communications strategy, and Ohio Senate Bill 5
Governmental entities, nonprofit agencies, or their private-sector communication partners often want to learn 1) the psychological “hot buttons” that may generate a desired response (e.g., “Give time/money!” “Vote yes on Issue X!”) and 2) the psychological “red flags” that may generate an undesired response.
We find this type of research fascinating and oddly exciting. However, confidentiality agreements limit our ability to talk about most of the work we’ve conducted in this capacity.
Just last week, however, we became aware of survey results from the independent Quinnipiac University Polling Institute regarding a highly contentious issue in Ohio: Senate Bill 5. These results have the potential to guide communications strategy, and because we are a neutral party to the issue*, we are able to comment on it.
For those who may be unaware, Senate Bill 5 calls for major changes to Ohio’s labor laws. As may be expected, the passage and eventual signing of Senate Bill 5 led to a strong outcry from those who are most likely to be negatively affected by the legislation, including state and municipal employees and teachers. Over the past few months, hundreds of thousands of Ohioans have signed a petition with the intent to repeal this law, with a major political fight brewing for November 2011.
In Quinnipiac’s poll of registered voters, we noticed there were two questions asked of respondents that demonstrates how research has the potential to affect communications strategy.
Half of the 1,600+ respondents were randomly selected to hear the following question:
As you may know, there is a new law in Ohio that would limit collective bargaining for public employees. Do you support or oppose limiting collective bargaining for public employees?
The other half of the respondents were asked a slight variation of the same question:
As you may know, there is a new law in Ohio that would limit collective bargaining rights for public employees. Do you support or oppose limiting collective bargaining rights for public employees? (emphasis added)
How much difference can one word make? As shown in the chart below, including the word “rights” leads to changes in the percent of individuals who say they oppose this law – changes that approach statistical significance (meaning the difference is unlikely to have been caused by chance alone). This effect is strongest among registered Democrats, most of whom report a desire to oppose the legislation.
Although this pattern is small, it shows how quality research has the potential to influence communications strategy. In other words, if these polling patterns remain stable or become stronger through the rest of the summer, I would expect those groups that oppose Senate Bill 5 (and who favor its repeal) to position the repeal issue in terms of worker rights that are threatened. Time will tell.
* The Strategy Team, Ltd. has not been retained by individuals or groups on either side of this issue. Like the majority of Ohioans, we’re interested observers.
How neighbors stay informed about community issues
I recently happened upon a public opinion poll from the Pew Research Center that explored a topic that I’ve been curious about for some time. In this age of Facebook, Twitter, blogs, text messaging, and e-mail, how are Americans staying informed about what’s going on in the world closest to them – their neighborhoods, their communities? To what extent has “tech” entered this arena, and to what extent are Americans staying abreast of events the old-fashioned way, by talking face-to-face?
According to those surveyed, at some point in 2009…
- 46% of Americans talked face-to-face with neighbors about community issues.
- 22% of Americans signed up to receive alerts about local issues (such as traffic, school events, weather warnings or crime alerts) via email or text messaging
- 21% of Americans discussed community issues over the telephone.
- 20% of Americans used digital tools to talk to their neighbors and keep informed about community issues.
- 11% of Americans read a blog dealing with community issues.
- 9% of Americans exchanged emails with neighbors about community issues and 5% say they belong to a community email listserv.
- 4% of Americans communicated with neighbors by text messaging on cell phones.
- 4% of Americans joined a social network site group (e.g., Facebook) connected to community issues.
- 2% of Americans followed neighbors using Twitter.
[Note: Emphasis added. Because survey participants could respond affirmatively to more than one option, the sum of percentages is > 100%.]
One of the take-away messages from this report is that while high-tech communication modes have a place in how Americans stay connected to one another and to their community, use of these modes does not (yet) surpass good ol’ fashioned discussions over the backyard fence or across porches. If one’s marketing objective is to mobilize grassroots support, to build local awareness of an issue, or to mobilize a community to action, these data seem to suggest the best kind of “word-of-mouth” tactic may be the original kind – by encouraging people to literally talk with one another.
[Survey methods note: The survey was conducted via telephone (either landline or cellphone) with a random sample of 2,258 American adults. The full report can be downloaded here.]
Research in action – projecting demand for a second campus
One of my favorite parts of applied research is… well… its application. Back in 2003, TST helped Columbus State Community College project demand for a second college campus and determine where said campus might be located. We used GIS mapping, surveys and focus groups with students and stakeholders as well as a RDD survey of the four county area surrounding Columbus to provide CSCC with the information they needed to make a good decision. TST documented and projected enrollment trends, created demographic and lifestyle profiles of current and potential future students and highlighted potential barriers and supporting factors that could impact demand for (and construction of) a second campus.
Artist rendering of second Columbus State Community College campus
On June 28th, the ribbon cutting for the second campus (located very near one of the locations we suggested 7 years ago!) will take place. I’d like to think we helped provide the foundation for that building – pun intended.
The Psychology of Outlet Malls – Driving Far to Save Money
When I think of “outlet malls,” I think of making a long drive from an urban/suburban area to a shopping oasis in a rural area. Once there, one typically finds a jumbled pile of brands advertising high quality items at low cost (“Get the best brands at the lowest prices!”). For example, outside Columbus OH, there’s Prime Outlets – Jeffersonville – about an hour’s drive from Columbus, Cincinnati, and Dayton. Outside Philadelphia PA, there are the outlets in Reading and in Limerick, both of which are about an hour’s drive from Philly. And judging by this map showing the locations of Tanger Outlets throughout the US, the average drive time from any given Tanger Outlet to the nearest major municipality appears to be about an hour. Hmmm.
Assuming this is a real pattern, why are outlet malls located like this? Because the cost to develop such properties in low population-density areas is less than the cost to develop in high population-density areas? Possibly. Because locating an outlet mall between two (or more) major metropolitan areas allows an economy of scale when promoting itself and its brands? Perhaps. Because market research predicts an outlet mall can entice some percentage of the nearly-catatonic drivers moving between two (or more) major metropolitan areas? Maybe.
Another possible explanation for the success / popularity of outlet malls can be found in the social psychological literature: cognitive dissonance and one of its outcomes, attitude change via dissonance reduction. As hinted at in Ellen Shell’s recent book, Cheap: The High Cost of Discount Culture, the act of making a substantial effort (e.g., a two-hour round-trip to buy GAP jeans at an outlet mall) to purchase an item may be justified – either consciously or sub-consciously – by changing a dissonant or conflicting thought / emotion. Consider the following:
- I don’t like to drive an hour to go shopping
- I like to wear GAP jeans
- I like to buy GAP jeans for less than full retail price (i.e., $50 at the outlet)
Assuming there is tension – dissonance – amongst these thoughts and feelings, one way to reduce this tension is to reconsider how I feel about traveling to this location. In other words, because I don’t usually like to drive an hour just to go shopping, there MUST be a good reason for why I did so. Enter the psychological mechanism of dissonance reduction! I may feel more positive (or at least closer to neutral) about driving an hour to go shopping at this outlet mall if that’s where I think I can find great deals.
Even better (for the outlet mall, not necessarily my wallet), such dissonance reduction may lead to a positive feedback loop of sorts. That is, once I’ve rationalized how I feel about driving an hour to the outlet, SURELY the next time I go I’ll find fantastic deals there. Right?
As you make your next road trip and you come across an outlet mall surrounded by miles and miles of undeveloped, rural space, take a moment to consider: how much of the decision to shop there is driven by shoppers’ rational, savings-maximizing thought vs. outlet mall developers’ savvy location and marketing?
Welcome to our new site!
Hello and welcome to our new website, which we launched this past Monday (5/10/10).
In addition to telling you more about who we are and what we do, we’ll use the website as a vehicle to share interesting (at least to us!) news & observations from the worlds of marketing, research, data, and design with you.
Thanks for visiting!
News Item-2009 recap
In 2009, The Strategy Team, Ltd. completed marketing research projects for clients in many different sectors, from education to retail / fashion to consumer packaged goods to sports / entertainment.
The Strategy Team, Ltd. recently evaluated programs for Ohio Grantmakers Forum (Education Initiative) and the Community Shelter Board (Stable Families, Unified Supportive Housing System).
The Strategy Team, Ltd. recently completed a quasi-experimental evaluation of Ohio Department of Health’s pandemic flu preparedness messaging.